Burkina Faso’s Ministry of Digital Transformation, in partnership with Cybastion, launched La Maison du Citoyen (MDC), an ambitious project to modernize public services by transforming post offices into digital service hubs, making government services more accessible and efficient for citizens and businesses nationwide.
The new digital services hub project, under Cybastion’s Programme d’Appui à la Cybersécurité et au Renseignement (PACYR-BF), was introduced at a two-day strategic planning workshop on March 6, at the Société Nationale des Postes du Burkina (SONAPOST) headquarters.
The newly-launched project will roll out across post office locations nationwide in 2025. By leveraging digital solutions, the project will offer digital services and tools to streamline bureaucratic processes, improve accessibility to government services, and promote greater transparency.
Ibrahim Saba, Burkina Faso’s Director General of the Post Office; Haoua Ouattara Dama, PACDIGITAL Coordinator, a local implementer; and Karim Alio, MDC Project Manager at Cybastion, led the strategic planning workshop, where the project’s objectives and goals were laid out and refined.
The digital services hubs are expected to make government processes more efficient, cutting down wait times for public services, and reducing administrative bottlenecks. The project will also drive economic growth by supporting entrepreneurship and bolstering digital adoption across Burkina Faso.
The country’s Ministry of Digital Transition, Posts and Electronic Communications (MTDPCE) has long pursued an ambitious digital transformation strategy, aimed at expanding e-government services to simplify administrative procedures for citizens and making Burkina Faso a leader in digital innovation. Yet, the digital divide and lack of localized infrastructure have posed challenges in ensuring citizens can fully benefit from technological advancements, especially in rural communities.
The strategic planning workshop enabled stakeholders to refine project implementation strategies for the rollout of the project. Post offices across Burkina Faso will soon feature a one-stop digital platform and digital tools that will be widely accessible and user-friendly for both citizens and businesses.
Through secure, scalable technology, the MDC project is part of Cybastion’s broader partnership with Burkina Faso to drive digital transformation, modernize government operations, and strengthen the country’s digital infrastructure.
